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  • Patient Engagement Is Top Notch In Southern Utah
    by Carin Miller
    Published - 05/25/14 - 05:31 PM | 0 0 comments | 31 31 recommendations | email to a friend | print
    Patient receiving rehabilitation care at Valley View Medical Center. Image provided by Valley View Medical Center.
    Patient receiving rehabilitation care at Valley View Medical Center. Image provided by Valley View Medical Center.
    (SOUTHERN Utah) – In a first ever nationally compiled list of the 100 Top Hospitals for Patient Engagement, both of Southern Utah’s regional medical care facilities landed slots rated in the upper half of the lineup.

    According to a press release Dixie Regional Medical Center, 1380 S. Medical Center Dr., St George, UT 84790 ranked 29th on the list, while Valley View Medical Center, 1303 N. Main St., Cedar City, UT came in at number 44.

    The list was compiled by leading national healthcare news group Becker’s Hospital Review, and Axial Exchange, a patient engagement and technology center dedicated to improving the “sub-par” US Healthcare System that, according to the World Health Organization, http://www.who.int/en/, currently ranks 37th in worldwide healthcare efficacy.

    Becker’s Hospital Review, www.beckershospitalreview.com, reported that the engagement efforts of all 3,077 U.S. hospitals’ were considered when compiling data. Among the qualifying criteria investigated, BHR and Axial Exchange looked at readmissions, patient satisfaction, patient education and self-care tools, and social media engagement. The complete methodology and rationale, found at http://axialexchange.com, reported an exact 25 percent division between all four categories of consideration.

    It went on to say that, it is important to better understand how patients feel about their healthcare, and that previously published reports didn’t include patient satisfaction, or patient engagement, as important components to providing quality care.

    “Over the last 15 years, consumers have begun to rely on each other for advice for everything from restaurants and hotels to lawyers and professors,” the website reported. It reported that as consumers who are purchasing a product, unless American medicine wants to lose further ground with its patients, it better shift gears quickly to an engagement centered way of thinking that includes the patient as an active participant in their own care.

    According to the Top 100 list Dixie Regional, who scored an 80 on the rating chart landing them the 29th spot on the list, excelled in both patient satisfaction and readmissions. The St. George hospital has a total of 220 staffed beds and discharges 14,641 patients weekly.

    Valley View, which has a total of 48 staffed beds and discharges 2,860 patients per week, scored a 78, granting them the 44th position on the chart.

    Becki Bronson, Valley View spokesperson, said that the hospital began posting Hospital Consumer Assessment of Healthcare Providers and Systems reports where all of the nurses can see them every day. She said this has become is a strong tool of encouragement, and accountability, which has proven its worth by increased scores that show a marked improvement on patient satisfaction.

    “Those scores are a very good indication of how a hospital is doing in the care of their patients,” Bronson said. “So, employees can find what they can do better, and they can emphasize what they can do really well, and the scores are exceptionally high, because of it, because you get this great reminder feedback right there in the nurses’ station.”

    Both Intermountain Healthcare providers scored well in the first two categories, but showed a need for improvement in the areas of health management and social media. In all, the press release reported that 11 hospitals under Intermountain Healthcare’s umbrella that ranked in the top 100 on the list.

    Terri Kane, Intermountain Healthcare Southwest region (including Dixie Regional and Valley View) vice-president, said it is fantastic to see the national recognition for the hard work put in by their medical experts.

    “To have two rural hospitals like ours in the Southwest region make the top 50 nationally is a real testament to just how exceptional our staff is and how much we truly value and care about patients,” she said.

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