Former Utah Lieutenant Governor, and UHA President, Greg Bell, said that he believed Valley View was an “undiscovered jewel” and an amazing regional medical care center.
“Getting to see the facility here at Valley View and meet with the staff – Valley View is a jewel,” he said. “An amazing regional medical center, providing services that are almost unparalleled in similar sized communities.”
According to a press release, various hospital administrators, staff and medical professionals joined Bell on the tour including: Becki Bronson, Valley View public relations manager; Michael France, Valley View foundation development officer; Darin Day, Valley View ancillary services manager; and Amy Bleak, Valley View cancer center nurse manager.
Bronson said it was exciting to show Bell all of the improvements that the employees at Valley View have been working on to help create a healthy and healing environment for their patients. She said that one new practice that has been an extraordinary motivator for employees has been the inclusion of a public system of accountability. She said they have a place where they post daily statistics from their Hospital Consumer Assessment of Healthcare Providers and Systems reports – which allows professionals to gauge their performance, and adjust it to meet or exceed expectations.
“Those scores are a very good indication of how a hospital is doing in the care of their patients,” Bronson said. “So, employees can find what they can do better, and they can emphasize what they can do really well, and the scores are exceptionally high, because you get this great reminder feedback right there in the nurses’ station.”
She said that all of Valley View’s staff is required to follow a specific protocol when addressing patients “every day, every time”. She said the process goes by an acronym they call AIDET –which means: acknowledge, introduce, duration, explanation and thank you – and is a technique that makes sure each patient feels as though their needs are not only being addressed, but also cared about.
Bleak said that she was proud that leaders in the medical field could see the hard work and tenacity that went into running Valley View, and she said she was delighted to be able to show them some of the cutting edge technology that has been acquired by the hospital through the past few years.
“It was a pleasure to have state leaders like Greg Bell and Greg Rosenvall are able to see the ‘jewel’ that Valley View is to Southern Utah,” Bleak said. “To watch their faces as they learned about our processes, met with our staff, and saw our world-class linear accelerator brought me a huge smile.
Bronson said that, because Valley View is a non-profit entity the money that’s usually considered as a profit in for profit hospital settings is then turned over to, and invested in, the business itself, rather than lining the pockets of shareholders. This makes it so that the hospital can afford to carry the latest in technological advances to help clients achieve optimal recovery in the fastest way possible she said.
The linear accelerator – a machine that allows medical professionals to deliver precise radiation to a specific part of a patient’s body while limiting the amount of exposure everywhere else – is just one example of the innovative technology available at Valley View available to patients Bronson said.
“It spares healthy tissue, helps you to get better quicker, helps the treatments to go faster, and it’s just incredible that we even have it here,” she said.
Bronson said that she thinks many people are unaware that Valley View Medical Center offers tours to anyone who wants to visit the facility to see first-hand, and learn about how the advanced technology available to patients. She said that as a nonprofit entity they are required to keep the public abreast of where hospital expenditures are going, and how money is spent.
“We are accountable to taxpayers for what we do and how we do it,” Bronson said. “We feel like we are investing our money in a way that will yield the best return for our public, and we are excited to show that off.”
More information about scheduling a tour is available by contacting Becki Bronson at (435) 868-5828.